How do I contact customer service?
If you have any feedback or questions about our products, feel free to email our friendly customer service team at firstname.lastname@example.org. We answer emails within 24 hours.
Who is your warranty provider and what is the length of warranty?
All our products come with 1-year manufacturer-provided warranty by TechCOMM.
How soon will my order be shipped?
We want you to start enjoying our products as soon as possible, so we usually ship in 1-2 business days.
What states and countries do you ship to?
We can ship to any state in the United States or Canada.
How much is the shipping?
The shipping will be calculated based on the delivery address.
Do you accept credit cards?
We are currently accepting payments through PayPal.
Do I need to register to check out and pay for my products?
No, you can check out as a guest if you wish.
What is a 720-degree camera?
TechComm X720 comes with dual fish-eye lens that allows you to record the view in front of you and yourself at the same time.
What computers are your VR headsets are compatible with?
Most of our VR headsets can be used alone or connect to other devices via Wi-Fi or Bluetooth.
What is a USB Direct Charge?
USB Direct Charge means that the device can be charged directly from a USB port and doesn't need a charging cable.
My VX9 fitness tracker does not charge. What do I do?
Our VX9 fitness tracker charges directly from a USB port on your computer or USB adapter. Please note that it only charges on one side. If your fitness tracker does not charge on either side, please contact our customer support for troubleshooting.
Do I need a SIM card to operate a TechComm kids watch?
Yes, all of our kids watches require a SIM card with voice and data. We recommend T-Mobile as the most compatible carrier in the US that works best with our devices.
My kids watch gives out an error message "Equipment is not connected to the Internet." How do I fix this?
Please make sure the account on the parent's phone is set-up correctly. Please view our detailed instructions here: https://docs.google.com/document/d/1P5x9mnqNOa_JZn9ZHUByZ-oZD5IcgzZDihv7HLejIQ4/edit?usp=sharing. If this does not resolve your issue, please contact our customer service for troubleshooting.